Genable is a program of DHIT Global, a North Carolina nonprofit corporation recognized as tax-exempt under Section 501(c)(3) of the Internal Revenue Code (“DHIT Global,” “Genable,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose and protect information when you visit genable.org, including the Genable SilverTech Marketplace, and use related online services (collectively, the “Site”).
We believe people should be able to explore products, services and information with confidence and understand how information about their use of our Site is handled.
1. Information We Collect
You can browse Genable without creating an account or profile.
Information you provide to us. If you contact us, submit a form, request information or otherwise communicate with us, we may collect information you choose to provide, such as your name, email address and the content of your message.
Information collected automatically. When you visit the Site, we and our service providers may automatically collect certain technical and usage information, including:
- browser and device type;
- operating system;
- IP address or approximate location derived from it;
- pages viewed and features used;
- referring and exit pages;
- date and time of visits;
- interactions with content and links;
- search and navigation activity; and
- clicks from Genable to third-party retailers, product companies or other websites.
We may collect this information using cookies, pixels, tags and similar technologies.
2. Analytics, Cookies and Tracking Technologies
We use analytics and measurement technologies to understand how people use Genable, improve the Site and its content, measure traffic and engagement, and understand when visitors click through to products or services featured on the Site.
These technologies may include Google Analytics, Meta Pixel and other analytics, affiliate and measurement services.
These services may use cookies, pixels, device identifiers and similar technologies to collect information about your interaction with Genable and, depending on the provider and your settings, other websites or online services.
You can control certain cookies through your browser settings and through any cookie or privacy controls we make available on the Site. Disabling certain technologies may affect how some features function.
Where required, we will provide appropriate choices regarding non-essential cookies and tracking technologies.
3. How We Use Information
We may use information collected through Genable to:
- operate, maintain and improve the Site;
- understand how visitors use the marketplace and other content;
- improve product categories, comparisons, recommendations and educational resources;
- measure traffic, engagement and referrals to third-party websites;
- understand which products, services and content are most useful to visitors;
- respond to questions, inquiries and requests;
- maintain the security and integrity of the Site;
- detect and prevent misuse, fraud or other harmful activity;
- comply with applicable legal obligations; and
- support the development and improvement of Genable’s services.
We may also use aggregated or de-identified information that does not reasonably identify an individual for research, analysis, reporting and service improvement.
4. SilverTech Marketplace and Affiliate Links
Genable provides information about products and services that may be useful to older adults, families and caregivers.
Genable does not sell these products directly and does not process purchases or payments. When you select a link to purchase or learn more about a product, you may be taken to a third-party retailer, manufacturer, service provider or other website.
Some of these links are affiliate or referral links. If you follow one of these links, the third party or an affiliate network may use cookies or similar technologies to recognize that you arrived from Genable and attribute a subsequent purchase or other action to us.
Genable may receive a commission or referral fee from certain purchases made through these links. Affiliate relationships do not determine how products are evaluated, scored or ranked.
Once you leave Genable, the privacy practices and terms of the third-party website apply. We encourage you to review those policies before providing personal information or completing a transaction.
5. Health and Sensitive Information
Genable provides general information intended to help consumers explore products and services that may support independence, safety, everyday living and wellbeing.
We do not ask you to provide, and do not intend to collect, identifiable medical or health information through the Site. Please do not submit medical records, diagnoses, medication details or other identifiable health information through contact forms or other areas of the Site.
6. How We Share Information
We may disclose information collected through the Site to:
Service providers. We may work with companies that provide website hosting, analytics, security, technology, communications and other services on our behalf.
Analytics and measurement providers. We may share or permit the collection of information through services such as Google Analytics, Meta Pixel and similar technologies.
Affiliate and referral partners. Information associated with a click-through may be shared with or collected by affiliate networks, retailers or product companies as necessary to track referrals and commissions.
Legal and safety purposes. We may disclose information when we reasonably believe it is necessary to comply with applicable law, legal process or governmental requests; protect the rights, property or safety of DHIT Global, Genable, our users or others; or investigate fraud, security incidents or misuse.
Organizational changes. If Genable or relevant DHIT Global assets or operations are transferred, reorganized or combined with another organization, information may be transferred as part of that transaction, subject to applicable law.
DHIT Global does not sell personal information.
7. Your Privacy Choices
You may have several ways to control information collected through the Site.
You can adjust your browser settings to block or delete cookies. You may also use privacy or cookie controls made available through Genable.
Google and other third-party providers may provide additional mechanisms for managing how their technologies collect and use information.
You may contact us at info@dhitglobal.org with questions about personal information you have provided directly to us or to request that we correct or delete that information, subject to applicable law and legitimate retention requirements.
Depending on where you live, applicable state law may provide additional privacy rights. Where such laws apply to DHIT Global or Genable, we will honor those rights as required by law.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, respond to inquiries, maintain appropriate records, comply with legal obligations and resolve disputes.
Retention periods may vary depending on the type of information and the systems or service providers involved.
Aggregated or de-identified information may be retained for longer periods where it no longer reasonably identifies an individual.
9. Data Security
We use reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse or alteration.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should use appropriate care when deciding what information to submit online.
10. Third-Party Websites and Services
Genable contains links to websites and services operated by third parties, including retailers, manufacturers, service providers and other organizations.
DHIT Global does not control the privacy, security or data practices of these third parties. This Privacy Policy applies only to Genable and other services that expressly link to this policy.
When you leave Genable, we encourage you to review the privacy policy and terms of the website or service you are visiting.
11. Children’s Privacy
Genable is intended for adults aged 18 and older and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently done so, we will take reasonable steps to delete it.
12. United States Users
Genable is currently intended for users in the United States. Privacy laws vary by state and may provide residents with particular rights regarding their personal information. The applicability of these laws depends on factors including the type of organization, information involved and applicable statutory thresholds and exemptions.
Where a privacy law applies to our activities, we will process applicable requests and provide rights as required by that law.
You may contact us at info@dhitglobal.org regarding a privacy question or request.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in Genable, our technology, our information practices or applicable requirements.
If changes are material, we may provide additional notice where appropriate.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions or concerns about this Privacy Policy or Genable’s privacy practices, please contact:
DHIT Global
Email: info@dhitglobal.org
Genable is a program of DHIT Global, a North Carolina nonprofit corporation recognized as tax-exempt under Section 501(c)(3) of the Internal Revenue Code.